1. Definitions.
1.1 Words in these Booking Terms & Conditions shall have the following meanings:
"Guest", "you", "your" means the person making the booking or staying at the property.
"LANDL Property Group Ltd", "Central Stays", "us", "we", "Our(s)" refers to LANDL Property Group Ltd (12216140) whose registered office is Sycamore house, Sutton Quays Business Park, Runcorn, WA7 3EH
"Property", "Premises" means the property the booker has selected to book for accommodation
2. Your Booking.
2.1 Bookings can me made online or offline. It will be a requirement to provide your name, email address and telephone number at the time of booking, details of how we access and store this information can be found in our Privacy Policy. To complete your booking we require full payment at the time of booking, all standard cancellation policies apply, by making payment you are confirming you have read and agree to these terms and conditions. If you do not agree to these terms and conditions you must not place your booking.
2.2 Bookings are only valid once full payment for your stay has been received, unless otherwise agreed in writing by an employee of Landl Property Group Ltd. Certain restrictions apply to the lead guest making the booking:
2.2.1. They must be over 18
2.3 Check-in is from 3pm and check-out is from 10am (when booked directly, this includes website & phone bookings), unless agreed in writing by Landl Property Group Ltd prior to your stay.
2.4 We reserve the right to adjust check-in and check-out times without notice in extenuating circumstances, including but not limited to; excessive damage caused by previous guests that needs to be repaired prior to check-in, delays cleaning the property beyond our control, emergency maintenance.
2.5 We clean and prepare the property prior to your arrival, provided for you will be all linen and towels, shower gel/shampoo/hand wash, a small welcome pack including tea, coffee, sugar, hot chocolate, milk pots.We are happy to provide any allergen information up on request, however cannot make guarantees to it's accuracy where 3rd parties are involved i.e. the exact detergent used to wash the linen by our linen company.
2.6 You are responsible for yourself and anyone you invite to stay at the premises during your stay, and you shall take responsibility for ensuring they comply with these terms and conditions. You and your guests shall not:
2.6.1. Tamper with any fire alarms, sprinkler systems, emergency equipment. This includes temporary covers on smoke detectors.
2.6.2. Remove, destroy or damage any property within the premises.
2.6.3. Bring any dangerous, hazardous, or illegal materials, substances or equipment into the premises
2.6.4. Bring any pets to the property without prior agreement with the management team
2.6.5. Smoke inside the property at any time, this includes smoking while standing/sitting in doorways or leaning out of windows.
2.6.6. Cause excessive noise or nuisance to our neighbours, especially between the hours of 11pm and 8am.
2.6.7. Bring any unauthorised guests to the premises or exceed the maximum occupancy for that property.
2.6.8. Conduct any business from the premises. This does not include working from home or business meetings & trips.
2.7 We always endeavour to meet any reasonable requests made by guests. Any requests must be made with as much notice as possible and will be subject to us agreeing to these in writing, no guarantees can be made that these requests will be met.
3. Charges and Payments.
3.1 All payments shall be made by Credit or Debit Card, or bank transfer. We do not accept cash as payment.
3.2 Full payment will be charged at the time of booking when paying with a Credit or Debit Card and booking online, if you are booking over the phone or in person, then full payment will be required to secure your stay.
3.3 The price for your stay will be displayed to you, either including or excluding any extras you wish to add (pet package, late check out, early check in etc.), you should take reasonable steps to ensure the price displayed is correct. Central Stays use dynamic pricing to ensure we remain competitive in the market, this means prices may fluctuate up and down. If the price drops you will not be entitled to a refund, if the prices increases you will not be charged additional costs.
3.4 Please see our cancellation policy in section 4. for details on how to cancel and your right to a refund.
4. Cancellations.
4.1 All bookings are fully refundable up to 24 hours before check-in.
4.2 Any cancellation's requested within 24 hours of check-in will be charged in full and are no longer refundable for the entirety of the stay.
4.3 Cancellation requests can be sent to hello@centralstays.co.uk. We must receive the email 24 hours prior to your arrival, we then aim to respond to all requests within 24 hours. We will fully refund all charges when we respond to your cancellation request as long as it was made over 24 hours prior to check-in.
4.4 In the case of a no-show, we will hold the property until 7am the day after your scheduled arrival, at which time the booking will be cancelled and the above cancellation charges in section 4.2 will apply.
5. Damage, theft & additional costs.
You will be liable for any breakages, damage or theft from the property during your stay.
5.1 We reserve the right to charge your Credit or Debit Card used for payment or any other card used to provide security in respect of any damage, theft, or additional charges as required. The following acts as a guide to, but is not limited to, what we may charge and charge for:
5.2.1 The cost of replacing, repairing or cleaning any property of ours including but not limited to furniture, upholstery, fixtures & fittings, appliances which are damaged during your stay, items will be replaced on an old for new basis.
5.2.2 The cost of replacing any items that are stolen from the accommodation during your stay, items will be replaced on an old for new basis.
5.2.3 The consumption, sale or misuse of any illegal substances or associated paraphernalia. A standard charge, see section *.3 "Additional Charges", will be charged to your card where we find evidence of illegal substances within the accommodation to cover responsible removal and additional cleaning costs. Should there be a reasonable requirement to do so, we reserve the right to charge additional amounts.
5.2 As a guide, additional charges include, but are not limited to, the following:
• Any evidence of smoking inside the property - £200
• Suspected illegal activity - £250
• Consumption, sale or misuse of any illegal substance - £250
• Unauthorised pet at accommodation during stay - £50
• Authorised pet at accommodation with prior agreement of management - £20
• Excessive cleaning - £30 per hour (minimum 1 hour charge)
• Social gathering/ party/ event held at property - £300
• Additional guests at the property (above the maximum capacity of the property) - £100 per guest
5.4 Landl Property Group Ltd will report all charges to the lead guest and provide a receipt, where possible, evidence will be provided in the form of purchase invoices, photographs, bills etc.
5.5 Landl Property Group Ltd reserves the right to apply charges to your card at a later date where necessary .
5.6 Where we are unable to charge your Credit/Debit Card we will send an invoice to the home address & email address provided at the time of booking, you will have 14 days to pay the invoice before additional late payment fees will be added as we feel necessary and enforcement action will be pursued.
6. Privacy.
6.1 We processes information that you provide when making a booking or upon check-in in accordance with our privacy policy. By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.
6.2 We use CCTV/Motion Camera/Noise Monitoring devices to protect you, our neighbours and ourselves. Our security cameras are only positioned externally (except for common/shared spaces within a building) and are used to monitor areas such as the front door, the back door, points of entry to the property or significant points of interest.
6.3 During your stay you will be given a unique access code, this will only be active between check-in and check-out times, this ensures only you can access the property while staying there. On occasion we may need to access the property for maintenance or security reasons, we will always try and liaise with you before we make any access but this may not always be possible in an emergency if someone has reported a water/gas leak, smoke, illegal activity etc. We reserve the right to enter the property without notice if we suspect illegal activity is taking place or house rules are being broken (i.e additional guests at the property)
7. Liability
7.1 We are not responsible for personal belongings during your stay, including theft and/or damage. We advise you to have appropriate insurance in place before starting your trip. We take every step possible to protect you and your belongings during your stay, by using CCTV, uniquely coded locks with an entry log and where possible providing Secured By Design windows and doors (this is not always possible due to the historic nature of our property locations, often restricting us by law with what we can upgrade doors and windows to).
7.2 Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from negligence, or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us, or any liability that cannot by law be excluded.
7.3 Landl Property Group Ltd shall not be liable to you or any guest (whether in contract, tort or otherwise) for any punitive, indirect or consequential loss or damages, any loss of revenue, loss of profit, loss of contract, or loss of/damage to reputation. The liability of Landl Property Group Ltd under these terms and conditions shall be limited to the total charges paid by you in relation to the booking in relation to which the relevant liability arose.
7.4 Landl Property Group Ltd shall not be liable for any damages caused by conditions or events beyond our control, including, but not limited to:
7.4.1. Natural disaster & acts of god
7.4.2. Acts of war/terrorism
7.4.3. Loss or damage caused by sonic bangs making the property uninhabitable
7.4.4. Strikes affecting our supply chains and/or employees
8. Website Terms.
8.1 We make every effort to ensure descriptions, photos and information provided is as accurate as possible. Information on this site is posted in good faith and is regularly updated, we cannot however guarantee its accuracy.
8.2 Photographs on the website are for illustrative purposes only and while we take every step to ensure they are as accurate and representative as possible, please always refer to the property description for the most accurate details of a property. If you are unsure please get in touch and we will be happy to provide further information or confirm certain features and specifications.
8.3 All recommendations made are done so in good faith, we cannot guarantee the service or experience you will receive from 3rd parties. We cannot guarantee the accuracy of our recommendation for services or products and so we always recommend you contact the 3rd party to ensure it is suitable for your needs before booking/purchasing anything.
9. Complaints.
9.1 Landl Property Group Ltd strive to make every stay as great as it can be, in the unlikely event you are disappointed with the level of service you receive from us please firstly contact us so we can work with you to resolve any issues you may have.
9.2 If you are still not happy with the response you receive you may make a formal complaint. Formal complaints should be made in writing (hello@centralstays.co.uk), please submit any evidence you have in relation to the matter and provide as much detail as possible. We aim to respond to all complaints within 14 days, this may sometimes take longer if we are required to liaise with 3rd parties or it is a complicated case, we will always keep you informed of our progress and realistic timescales. Landl Property Group Ltd aim to look at each and every complaint thoroughly and will detail the result of any investigation to you.